Customer Support Representative

Brno / Full-time

ContentKing is a fast-growing startup with customers all around the globe. One of the things that our customers love about ContentKing is our excellent customer service. As our user base grows, we are looking for people who will help us deliver this excellence at scale.

Responsibilities

In this role you will have the following responsibilities:

  • Solve support inquiries from our customers, working together with the Customer Support Manager and second tier support (development)
  • Suggest workflow improvements to continuously increase our scalability
  • Pass customer input to the Product Team

Please note: you’ll get all the help you need, but this role requires a high level of independence.

Your goals

You will have two primary goals:

  • Keep the customer happiness on the existing level and possibly further improve it.
  • By providing excellent service, contribute to converting users from the free trial phase to the customer phase.

Success towards these goals will be measured according to the following KPIs:

  • Sustained or increased customer satisfaction
  • Reduction in time to respond and time to solve

Requirements

Candidates must meet the following criteria:

  • 2+ years experience with customer support
  • 2+ years experience in IT/digital marketing
  • Being service-oriented with a friendly attitude
  • Excellent communication skills in English (C1 or better)
  • Being self-critical with a strong focus on optimizing both your own and the company’s performance
  • Eagerness to keep learning new things

What we offer

  • Joining a fast-growing SaaS startup
  • Competitive salary
  • Working with an eager high-performing team building our global SaaS solution
  • Support customers working at well-known companies like Atlassian, Netflix and Condé Nast
  • Acquire extensive knowledge about digital marketing, SaaS and what it takes to make a startup succeed
  • Working from our comfortable office in the center of Brno (Masarykova street)

This is us!

We are a diverse bunch of marketers, developers and designers. United by reconciling boundless creativity with healthy pragmatism and driven by our passion to create the best digital marketing software on the market.

ContentKing team